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Discover what your customers really need.

Making your next big decision? UNFLD interviews your customers to uncover what they really need, so you can make decisions based on real insights, not guesses. An AI interviewer holds voice conversations in Thai and English with your own customers, on their own phones.

• Discover what’s hidden. Uncover needs and problems customers may not express directly.
• Understand the why. Connect the dots to reveal the reasons behind customer behaviour.
• Decide with confidence. Turn customer insights into better business decisions.

How it works

1. Say what you’re deciding. One sentence is enough. No brief to write, no questionnaire to design.
2. Get a plan in seconds. We work out what you need to know, who to talk to, and what to ask. Change anything you like.
3. She talks with your customers. Send one link. Customers talk on their own phone, when it suits them. She listens, and asks more when an answer is worth following.
4. Read the answer, in their words. Every finding rests on something a customer actually said. Tap any quote to see the moment it came from.

Pricing

Buy interviews into your account and use them on any research, within 12 months. No subscription. One interview is one customer, up to 15 minutes.

• 8 interviews: ฿2,890 (฿361 per interview)
• 12 interviews: ฿3,890 (฿324 per interview)
• 25 interviews: ฿6,890 (฿275 per interview)

Questions

Do I need to know how to do research?

No. You say what you’re deciding. The plan, the questions and the summary are done for you.

Who does she talk to?

Your own customers. You share one link or a QR code, however you already reach them. We don’t supply people to talk to.

Do customers know it’s an AI?

Always. She says so at the start of every conversation.

Can it tell me how many customers think this?

No. A handful of conversations tells you why people do what they do, not how many of them do it. We won’t dress one up as the other.